Frequently Asked Questions

PROBLEM: The lead rail is binding on the side of the awning casing; i.e. the rail is offset from housing.

SOLUTION: Open the awning about 3 feet. Loosen the set screw on each arm at the point of connection to the lead rail. Locate and remove the two fabric set screws that are on each end of the lead rail. The lead rail is now ready to be shifted. Close the awning until the lead rail is about 4” away from closing into the housing. Using a rubber mallet, tap the end of the lead rail to move it into the correct position. When proper alignment has been achieved retighten the lead rail set screws, then replace the fabric screws.

PROBLEM: The motor side of the awning closes when the awning is retracted but the opposite end doesn't.

SOLUTION: Refer to “Adjusting the Lead Rail” on page 23. If this does not solve the issue please call the Girard Systems service line at (949) 259-4000 or toll free at (800) 382-8442.

PROBLEM: Motor will not operate.

SOLUTION: Check that all of the GFI switches in the vehicle are turned on. If your vehicle has a Awnings Power Main Swtch, locate that switch and make sure it is in the ON position. The motor supplied in your G-2000 and G-1500 Awnings are designed for intermittent use and may cut out temporarily if it has overheated. When this occurs you must allow the motor to cool so that the internal circuit breaker can reset. This may take up to an hour depending on the outside temperature. You may use a manual crank during this period.

PROBLEM: The motor will operate for 10″ to 12” and then stop.

SOLUTION: The motor may not be receiving enough amps (inverter power is low) to operate correctly. Check to ensure that you have a minimum of 10 amps, if not turn on the generator or switch to a shore connection. If this does not solve the issue please call the Girard Systems service line at (949) 259-4000 or toll free at (800) 382-8442.

PROBLEM: The fabric is loose when the awning is fully extended (i.e. the roller keeps turning after the awning arms have locked open).

SOLUTION: The motors OUT limits must be reset to factory standards. Please refer to the “Adjusting the Motors Limit Switches” section on pages 19-20.

PROBLEM: The motor stops before the lead rail has closed completely into the awning cassette on either or both sides. There is no apparent binding of the awning components.

SOLUTION: Your G-2000 and G-1500 Awnings are equipped with a manual override motor which has manual limit settings. The IN limit may need to be adjusted to allow the box to be closed tighter. “Adjusting the Motors Limit Switches” section on pages 19-20.

PROBLEM: As the awning is closing, the elbow of one or more of the arms is hanging down preventing the case from closing.

SOLUTION: Please refer to the “Adjusting pitch and Arm (Elbow) Height on page 21-22.